Commercial Growth Specialist
5 days ago
The Business Development Manager is a key member of the regional commercial and operations team. This is a field-based role covering Liverpool City Centre, Southport, and Widnes postcode areas. The successful candidate will be responsible for commercially developing new and current customer sales activity to drive profitable net financial performance within the region. Key responsibilities include:
- Delivering targets through P&L and volume responsibility for independent leisure/hospitality and multiple operating group (MOG) accounts within a geographical territory.
- Proactively managing an account portfolio to drive regional profitable net financial performance.
- Leading contract renegotiations where required.
- Identifying customer acquisition targets and develop strategies to convert targets into Volume/equipment installs.
- Negotiating the optimal commercial arrangements with new accounts and ensure that all contractual agreements are optimised for the business.
- Developing external partner relationships to drive current business and win new business.
- Visiting prospective new customers and requesting customer surveys.
- Understanding and following process to ensure viability of new customer acquisitions; reviewing and amending installs based on account performance.
- Responsibility for co-ordinating new customer account set-up and timely equipment install process after gaining approval through collaboration with the operations team.
- Identifying unprofitable accounts; driving the business, and co-ordinating the uplift process if profitable net financial performance cannot be delivered.
- Providing insights into brand & marketing activation strategies, activating marketing plans and delivering brand and equipment strategies.
- Handling any customer complaints, establishing the facts, escalating appropriately and responding to the customer.
- Supporting the investigation of lost customer assets, establishing root cause and identifying corrective improvement actions.
- Ensuring compliance to all legal, people, workplace & facilities management, technical, marketing and financial policies & practices.
- Ensuring compliance with all mandatory training requirements & actively managing own development & learning opportunities.
The estimated salary for this role is £50,000 - £65,000 per annum, depending on experience. This is a competitive package, including 25 days holiday, private medical cover, birthday off work, one day a year off work to volunteer, a generous pension scheme, company car/car allowance, and an annual bonus.
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