Medical Cannabis Administrator
6 days ago
Role Overview
The Prescription Administrator will be based at our Reading office and will be part of the operations team. This role requires a dynamic and patient-centric individual who wants to help Montu patients and clinicians get the best out of the service.
Key Responsibilities
- Answer patient queries by telephone and email
- Maintain patients' electronic health records
- Maintain full and accurate records of prescriptions
- Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients
- Update patients with any changes in their prescription
- Work with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly
- Support operational and clinical recruitment and onboarding
- Collate feedback and liaise with Head of Governance on complaints and compliments
- Report incidents and significant events and liaise with Head of Governance on Incident and Significant events
- Support clinicians working in the service with operational queries
- Liaise with product and tech support team on technical issues
- Work closely with line manager and wider team on service improvement
- Attend work-related meetings as required
- Maintain all mandatory training and familiarity with company policies and SOPs
- Be flexible with shift-based working as required
Requirements
- 2+ years of work experience
- Working in a healthcare environment is advantageous but not essential
- Excellent attention to detail
- Good understanding of working in a highly regulated industry and following policies and SOPs
- High level of IT proficiency
- Ability to work under pressure
Benefits
- 30 days holiday plus bank holidays pro rata
- Generous pension scheme with employer matching contributions up to 5%
- Paternity or Maternity benefit in line with the statutory scheme
- Opportunities to work on cross-team projects and represent Montu at events
- Cycle to work scheme
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