Medical Cannabis Administrator

6 days ago


Reading, Reading, United Kingdom Montu Full time

Role Overview

The Prescription Administrator will be based at our Reading office and will be part of the operations team. This role requires a dynamic and patient-centric individual who wants to help Montu patients and clinicians get the best out of the service.

Key Responsibilities

  • Answer patient queries by telephone and email
  • Maintain patients' electronic health records
  • Maintain full and accurate records of prescriptions
  • Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients
  • Update patients with any changes in their prescription
  • Work with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly
  • Support operational and clinical recruitment and onboarding
  • Collate feedback and liaise with Head of Governance on complaints and compliments
  • Report incidents and significant events and liaise with Head of Governance on Incident and Significant events
  • Support clinicians working in the service with operational queries
  • Liaise with product and tech support team on technical issues
  • Work closely with line manager and wider team on service improvement
  • Attend work-related meetings as required
  • Maintain all mandatory training and familiarity with company policies and SOPs
  • Be flexible with shift-based working as required

Requirements

  • 2+ years of work experience
  • Working in a healthcare environment is advantageous but not essential
  • Excellent attention to detail
  • Good understanding of working in a highly regulated industry and following policies and SOPs
  • High level of IT proficiency
  • Ability to work under pressure

Benefits

  • 30 days holiday plus bank holidays pro rata
  • Generous pension scheme with employer matching contributions up to 5%
  • Paternity or Maternity benefit in line with the statutory scheme
  • Opportunities to work on cross-team projects and represent Montu at events
  • Cycle to work scheme


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