Medical Cannabis Therapist

1 week ago

Reading, Reading, United Kingdom Montu Full time
Job Title: Prescription Administrator

Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

As a Prescription Administrator, you will be onsite at our Reading office and sit within the operations team. You will work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients.

Responsibilities:

  • Answer patient queries by telephone and email
  • Maintain patients' electronic health records
  • Maintain full and accurate record of prescriptions
  • Update patients with any changes in their prescription
  • Work with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly
  • Support operational and clinical recruitment and onboarding
  • Collate feedback and liaise with Head of Governance on complaints and compliments
  • Report Incidents and significant events and liaise with Head of Governance on Incident and Significant events
  • Support clinicians working in the service with operational queries
  • Liaise with product and tech support team on technical issues
  • Work closely with line manager and wider team on service improvement
  • Attend work-related meetings as required
  • Maintain all mandatory training and familiarity with company policies and SOPS
  • Shift-based and flexible working may be required from time to time

Requirements:

  • 2+ years of work experience
  • Working in a healthcare environment advantageous but not essential
  • Excellent attention to detail
  • Good understanding of working in a highly regulated industry and following policies and SOPs
  • High level of IT proficiency
  • Ability to work under pressure

Benefits:

  • 30 days holiday plus bank holidays pro rata
  • Generous pension scheme with employer matching contributions up to 5%
  • Paternity or Maternity benefit in line with statutory scheme
  • Opportunities to work on cross-team projects and represent Montu at events
  • Cycle to work scheme

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