Technical Customer Services Specialist
6 days ago
We are a leading provider of network infrastructure solutions, seeking an enthusiastic problem solver to join our team as a Technical Customer Services Specialist. This role is ideal for someone looking to grow their skills in IT support and develop a career in the technical sector.
Key Responsibilities:- Handle incoming incidents and service requests via our internal ticket system, including proactive monitoring, customer emails, and phone calls.
- Analyse complex fault scenarios to identify root cause and progress to resolution via diagnostics and problem solving.
- Work collaboratively within a team environment to achieve common objectives.
The successful candidate will have excellent verbal and written communication skills, with the ability to clearly articulate updates for internal stakeholders and customers. A strong analytical and methodical approach to investigating incidents and requests, with a willingness to troubleshoot problems and reach resolutions.
Our ideal candidate will be well-versed in a customer-facing role, with experience of diagnosing and supporting enterprise network solutions. Knowledge and understanding of best practice frameworks, such as ITIL and ISO, is also essential.
Estimated salary: £35,000 - £40,000 per annum.
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