Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support to our customers.
About the Role:
- Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses.
- Initiate investigations into relevant incidents.
- Communicate with the customer to understand the underlying issue(s) and provide timely feedback.
- Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.
- Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives.
Requirements:
- An excellent command of the English language (both spoken and written).
- A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment.
- Able to adhere to current processes with an open mind.
- Able to work shifts including night and weekends with a flexible approach.
- Familiarity with the use of incident management and reporting tools.
- Demonstrable detailed experience working in a customer facing role.
Salary: £35,000 - £45,000 per annum, depending on experience.
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