Technical Support Specialist

3 weeks ago


Stockport, Stockport, United Kingdom Kion Group AG Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support to our customers.

About the Role:

  • Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses.
  • Initiate investigations into relevant incidents.
  • Communicate with the customer to understand the underlying issue(s) and provide timely feedback.
  • Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.
  • Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives.

Requirements:

  • An excellent command of the English language (both spoken and written).
  • A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment.
  • Able to adhere to current processes with an open mind.
  • Able to work shifts including night and weekends with a flexible approach.
  • Familiarity with the use of incident management and reporting tools.
  • Demonstrable detailed experience working in a customer facing role.

Salary: £35,000 - £45,000 per annum, depending on experience.



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