Digital Operations Manager

1 month ago


Watford, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time
About the Role

We are seeking a highly skilled and experienced Digital Operations Manager to join our Digital Factory team. As a key member of our leadership team, you will be responsible for ensuring the stability and performance of our digital platforms, driving operational best practices, and championing the digital agenda within the organization.

Key Responsibilities
  • Oversee the day-to-day running of our digital estate and drive operational best practice throughout the brand.
  • Accountability for all digital release management and alignment of all 3rd parties.
  • Ensure digital platforms remain optimised and performant, allowing scalability and providing reliable services.
  • Champion the digital agenda and relationship owner within key organisational functions.
  • Lead people - build and empower high performing teams, and maximise the performance of employees.
  • Take responsibility for our digital platform strategy, contributing towards the Technology function's Strategy.
  • Develop and embed the digital platform measurements and tooling, and the use of data, analytics to monitor and enact pre-emptive and reactive strategies.
  • Work alongside the Head of Digital Products and Head of Software Engineering to build in key measurement features that allow tracking and reporting of performance and customer journey flow.
  • Maintain, support and evolve the existing platforms, and support the development of our digital first customer focused strategy.
  • Lead with a people first approach, developing a high-calibre team through effective recruitment, training, and coaching.
  • Ensure appropriate security levels are maintained for data, access controls and intrusion prevention in line with internal policies and regulation such as GDPR.
  • Provide leadership for Site reliability, Platform Engineering work alongside and implement BCR and digital ITL strategy.
  • Understand the underlying concepts of systems administration and be familiar with the automation used to manage modern digital infrastructure and digital operational practices.
  • A deep understanding of monitoring & observability.
  • Ability to nurture and enhance the capabilities of your team, ensure you grow their skills and support their career development.
What We Offer
  • 34 days paid leave (This includes bank holidays).
  • 4 x Salary of Life Insurance.
  • Pension: £500 wellness allowance.

All data will be handled in accordance with our data policies and treated with utmost confidentiality. Should you not disclose convictions at the application stage, not pass the Fit & Proper Check process or not complete your Pre-Employment Screening then unfortunately you may not pass our probation process.



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