Digital Operations Manager

2 weeks ago

Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full time

About us:

We are Allwyn UK, a multi-national lottery operator with a market-leading presence in several countries. Our mission is to create a new experience for the National Lottery and power change for the greater good.

Role Purpose:

  • As the Digital Operations Manager, you will be responsible for the stability of our digital services, live products, and digital platforms.
  • You will oversee the day-to-day running of our estate and drive operational best practice throughout the Brand.
  • Accountability for all digital release management and alignment of all 3rd parties.
  • Ensure digital platforms remain optimised and performant and allow scalability and always provide reliable services.
  • Championing the digital agenda and relationship owner within the key organisational functions.
  • Leading people - the capacity to build and empower high performing teams, and to maximise the performance of employees.

Key Responsibilities:

  • Take responsibility for our digital platform strategy, contributing towards the Technology function's Strategy.
  • You will be accountable for the owning the content management system, support and maintenance, publishing all content on the Web and App incl. FE Development), however, not the creation of content.
  • Develop and embed the digital platform measurements and tooling and the use of data, analytics to monitor and enact pre-emptive and reactive strategies.
  • Using a fact based and data led approach to supporting the digital insights and digital product team to further enhance product and service features.
  • Working alongside the Head of Digital Products and Head of Software Engineering to build in the key measurement features that allow tracking and reporting of performance and customer journey flow.
  • Build a team of high calibre Operations and Digital platform resources who help to operate and run the brand technology platforms.
  • Maintain, support and evolve the existing platforms and support the development of our digital first customer focused strategy.
  • Lead with a people first approach, developing a high-calibre team through effective recruitment, training, and coaching.
  • Ensure appropriate security levels are maintained for data, access controls and intrusion prevention in line with internal policies and regulation such as GDPR.

What We Offer:

  • 34 days paid leave (This includes bank holidays).
  • 4 x Salary of Life Insurance.
  • Pension: li>
  • £500 wellness allowance.

We are committed to creating a diverse and inclusive workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. We encourage applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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