Patient Support Centre Administrator
2 weeks ago
We are seeking a highly skilled and experienced Patient Support Centre Administrator to join our team at Spire Healthcare Ltd.
About the Role:
The successful candidate will be responsible for ensuring the provision and maintenance of an efficient patient customer service experience within the centre.
Main Responsibilities:
- Manage and maintain an efficient bookings system for all outpatients using a computerised system.
- Handle telephone lines in an effective and timely manner.
- Provide and maintain an efficient diary for all outpatient clinics.
- Process patient referral letters and associated documentation.
- Process patient appointment letters and associated documentation.
- Respond to enquiries from patients, members of the public, and consultants in a timely and courteous manner.
Requirements:
- Demonstrable literacy and numeracy skills.
- Track record of successful delivery in a similar role.
- Experience of handling high call volumes in a fast-paced environment.
- High level of PC literacy and experience of using multiple systems and programmes.
- Excellent interpersonal and communication skills.
- Able to work effectively as part of a team.
- Able to work under pressure and to tight deadlines.
Benefits:
- Competitive salary.
- Comprehensive benefits package including annual leave, pension, and private medical insurance.
- Free car park and uniform.
- Support and development opportunities.
About Us:
Spire Healthcare Ltd is a leading independent hospital group in the United Kingdom, providing diagnostics, inpatient, day case, and outpatient care.
Closing Date:
We reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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