Patient Support Centre Administrator

2 weeks ago


Cardiff, Cardiff, United Kingdom Spire Healthcare Ltd Full time
Job Description

We are seeking a highly skilled and experienced Patient Support Centre Administrator to join our team at Spire Healthcare Ltd.

About the Role:

The successful candidate will be responsible for ensuring the provision and maintenance of an efficient patient customer service experience within the centre.

Main Responsibilities:

  • Manage and maintain an efficient bookings system for all outpatients using a computerised system.
  • Handle telephone lines in an effective and timely manner.
  • Provide and maintain an efficient diary for all outpatient clinics.
  • Process patient referral letters and associated documentation.
  • Process patient appointment letters and associated documentation.
  • Respond to enquiries from patients, members of the public, and consultants in a timely and courteous manner.

Requirements:

  • Demonstrable literacy and numeracy skills.
  • Track record of successful delivery in a similar role.
  • Experience of handling high call volumes in a fast-paced environment.
  • High level of PC literacy and experience of using multiple systems and programmes.
  • Excellent interpersonal and communication skills.
  • Able to work effectively as part of a team.
  • Able to work under pressure and to tight deadlines.

Benefits:

  • Competitive salary.
  • Comprehensive benefits package including annual leave, pension, and private medical insurance.
  • Free car park and uniform.
  • Support and development opportunities.

About Us:

Spire Healthcare Ltd is a leading independent hospital group in the United Kingdom, providing diagnostics, inpatient, day case, and outpatient care.

Closing Date:

We reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.



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