BMW Roadside Vehicle Technicians

2 months ago

Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

Job Summary:

We are seeking a skilled and experienced Roadside Vehicle Technician to join our high-performing national roadside assistance team. As a key member of our team, you will be responsible for providing a first-class service to our BMW customers, ensuring they receive an excellent experience when they need our roadside assistance service.

Key Responsibilities:

  • Diagnose and repair vehicles at the roadside using various technologies and diagnostic systems.
  • Undertake or arrange recovery of vehicles when they require dealer workshop attention.
  • Provide exceptional customer service, ensuring our customers receive a positive experience.
  • Work independently, using your technical knowledge and skills to make decisions and take ownership of each assistance job.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • Experience as a vehicle or roadside technician.
  • Diagnostic equipment experience.
  • Excellent fault-finding and repair skills.
  • Excellent customer-facing skills.
  • Good level of IT competence.
  • Full driver's license.
  • Flexibility and adaptability to changing circumstances.

Qualifications:

  • Manufacture apprenticeship or equivalent City & Guilds Technician Certificate Parts I and II NVQ/B-Tech diploma.

What We Offer:

  • Competitive annual leave.
  • Contribution to a company pension scheme.
  • Access to a range of discounts on Allianz products.
  • Vouchers and discounts for high street and online retailers.
  • Private Medical Cover.
  • Annual Flu vaccination.
  • Annual Eye Care vouchers.
  • Discounted travel/pet/musical/home/car Insurance.
  • Roadside Assistance free after 6 months' probation.
  • Up to three paid days for Corporate Social Responsibility.

About Us:

AWP Assistance UK Ltd is a world-leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance, and technology to provide worldwide protection and care.

We believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

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