Receptionist / Admin Assistant

3 hours ago

Henley on Thames, Oxfordshire, United Kingdom Retirement Villages Group Full time

Thamesfield Retirement Village, a leading provider of retirement living, is seeking a highly organized and customer-focused Receptionist / Admin Assistant to join their team on a part-time basis. As the first point of contact for residents and visitors, this role is critical in creating a positive and lasting impression of the village.

The successful candidate will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the village management team. Key responsibilities include:

  • Welcome and greet visitors, guests, and residents
  • Ensure all guests and visitors sign-in as appropriate
  • Answer incoming telephone calls and resident calls, forward and take messages as necessary
  • Sort and distribute post daily, managing and processing mail for village management and residents
  • Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure high standards are maintained
  • Handle appointments for residents and family members (restaurant, hairdresser, chiropody, taxis, etc.)
  • Coordinate the weekly online shopping service for residents, including collecting shopping lists and arranging internal deliveries
  • Maintain the resident purchase log and process payments using the electronic POS system
  • Support in keeping resident files up to date
  • Triage requests from residents, suppliers, and staff
  • Support in resident move-in and out procedures

We are looking for an enthusiastic, proactive, and personable individual who enjoys working in a busy office environment. The ideal candidate will have previous administration experience, strong numerical skills, and excellent communication skills. A high level of attention to detail, organizational skills, and proficiency in Excel are also essential.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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