IT Infrastructure Specialist

2 months ago

Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time
Job Overview

The post holder will provide specialist technical advice for the team and provide key technical advice to supplement the strategy.

Maintain the efficient and effective running of 24/7 key infrastructure systems and will be responsible for the backup, monitoring and proactive rectification of faults identified in Desktop and Server hardware and software as well as:

  • Work closely with the Systems, Network, Applications, Development and Service Desk support teams in diagnosing faults, fault rectification and delivering infrastructure services.
  • Ensure all infrastructure services are installed and maintained in line with Standard Operating Procedures (SOPs) and Secure System Policies (SSPs).
  • Responsible for maintaining the integrity of HB User and Computer accounts, domain configuration where applicable and Infrastructure application servers, and hosted services.
  • Support the Senior Managers & the Team.
Main Duties of the Job

Analyses, investigate, and resolves complex infrastructure hardware and software problems. Areas include:

  • Server and PC Hardware problems to component level.
  • Server Operating System and Infrastructure Server Applications configuration issues.
  • Software configuration, compatibility, and interaction issues.
  • Server and Network communication problems.
  • Perform regular examination of Server and network event logs for example, errors, unusual trends and provide appropriate corrective measures for any issues reported.

Ensure that work undertaken does not adversely impact the availability of business-critical systems.

Analyse user requirements and ensure appropriate subsequent hardware, software configuration and training, meets or exceeds expectations.

Be aware of the limits of one's own and team knowledge, skills, and abilities.

Assess the security impact and implications of incidents and report to Line Manager accordingly

Working for Swansea Bay University Health Board

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed Job Description and Main Responsibilities

Please see attached job description for a detailed description of the role. Please contact Sarah Siddell or Dr James Chess if you have any questions regarding the job description

Person Specification

Essential Qualifications & Knowledge

Essential criteria

  • Educated to Degree level in a relevant IT related subject or equivalent experience.
  • Microsoft Certification, CCA (Citrix Certified Administrator), VCP (VMWare Certified Professional). ITIL Foundation qualification accredited or working knowledge of service delivery, change control and risk management.

Desirable criteria

  • Experience in dealing with complex IT issues in a large organisation
  • Hands on experience in troubleshooting connectivity issues between systems and networks.

Essential Aptitude and abilities

Essential criteria

  • Excellent problem-solving and analysis skills with ability to think clearly and logically. Good letter, report, and documentation writing skills.
  • Excellent interpersonal skills – able to elicit information from users, provide telephone support, advise, and coach staff in the use of IT. Explain technical issues in a clear and concise manner.

Desirable criteria

  • Ability to travel within geographical area.
  • Able to work hours flexibly. Enthusiastic and motivated professional.

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Welsh language skills are desirable

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