Visitor Experience Leadership Role
2 days ago
**Job Description:**
We are seeking a highly skilled and experienced individual to join our team as the Heritage and Museum Operations Manager at the Rothschild Foundation. As a key member of our management team, you will be responsible for delivering exceptional visitor experiences and ensuring that our house visit and visitor engagement programme is seamless throughout the year.
Key Responsibilities:
• Develop and implement strategies to enhance the overall visitor experience, ensuring that every aspect of the visit is taken into account.
• Manage the day-to-day operations of the house-based visitor operation, working closely with the Assistant Visitor Experience Manager (AVEM) to ensure consistency in the visit experience.
• Oversee the operational delivery of public tours and walks, ensuring that they are consistently delivered to a high standard and sufficiently resourced with staff and volunteers.
• Line manage the AVEM, providing operational guidance and supporting their growth in post, while also coaching and mentoring the House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams.
• Develop and implement staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets.
Requirements:
• 3-5 years' operational and line management experience in a fast-paced visitor-facing role, preferably within the heritage/museum sector.
• An accomplished and experienced line manager with an empowering style, and motivational skills including coaching, team development, and effective communication.
• Proven experience and passion for delivering a culture of exceptional visitor experience and engagement activities.
• Ability to manage time effectively and efficiently, across project management and daily operations, being visible and providing support to the team, while progressing and implementing departmental planning.
Salary: £55,000 - £70,000 per annum, depending on experience.
This is a full-time position, and we offer a competitive salary, generous benefits package, and opportunities for professional development.
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