Leading the Visitor Experience at Rothschild Foundation
4 days ago
About Rothschild Foundation
Rothschild Foundation is a leading heritage institution dedicated to preserving and promoting our cultural heritage. Our mission is to provide exceptional guest experiences and educational programs that inspire and engage audiences.
Job Description
We are seeking an experienced and passionate Visitor Experience Manager to join our team. As a key member of our operations team, you will be responsible for managing a team of staff and volunteers to deliver high-quality visitor experiences. This includes operational planning, staffing, and training, as well as collaborating with other departments to ensure that our guest services meet the highest standards.
Key Responsibilities
- Develop and implement visitor experience strategies to ensure that our guests have an exceptional and memorable experience.
- Manage a team of staff and volunteers to deliver high-quality visitor experiences, including operational planning, staffing, and training.
- Collaborate with other departments to ensure that our guest services meet the highest standards, including customer service, accessibility, and health and safety.
- Analyze and report on visitor feedback and trends to inform future improvements to our visitor experience.
Requirements
- 3-5 years' experience in a similar role, preferably in the heritage or museum sector.
- Proven track record of delivering high-quality visitor experiences and improving guest satisfaction ratings.
- Excellent leadership and communication skills, with the ability to motivate and inspire teams.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer
- A competitive salary of £55,000-£65,000 per annum, depending on experience.
- A comprehensive benefits package, including pension scheme, life insurance, and holiday entitlement.
- The opportunity to work in a dynamic and fast-paced environment with a talented team of professionals.
- Professional development opportunities, including training and coaching to support your career growth.
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