Visitor Experience Operations Manager

3 weeks ago


Aylesbury, United Kingdom Rothschild Foundation Full time
Job Description

We are seeking a skilled and experienced professional to join our team as a Visitor Experience Operations Manager at the Rothschild Foundation. This exciting opportunity offers a unique chance to work in a fast-paced environment, leading the operational management of our heritage site.

The successful candidate will be responsible for overseeing the day-to-day operations of our visitor experience, including staff management, volunteer coordination, and ensuring compliance with health and safety regulations.

This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional visitor experiences. If you are a motivated and organized individual with a background in museum or heritage site operations, we encourage you to apply.

Key Responsibilities:

  • Manage the operational aspects of our visitor experience, including staff supervision, volunteer coordination, and resource allocation.
  • Ensure compliance with health and safety regulations and implement measures to maintain a safe working environment.
  • Develop and implement strategies to enhance the overall visitor experience, improving engagement and satisfaction levels.
  • Work closely with the Head of Visitor Experience to develop and implement departmental plans and objectives.
  • Collaborate with cross-functional teams to achieve business goals and objectives.

Requirements:

  • 3-5 years' experience in operational management within the heritage/museum sector.
  • Proven track record of delivering exceptional visitor experiences.
  • Strong leadership skills and ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills.
  • Familiarity with health and safety regulations and protocols.

Salary: £45,000 - £55,000 per annum, depending on experience. We offer a competitive benefits package, including a generous pension scheme and annual leave allowance. If you are passionate about delivering exceptional visitor experiences and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.



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