Onboarding Training Expert

7 days ago


Manchester, United Kingdom NatWest Group Full time

Senior Onboarding Training Analyst

  • We are seeking a seasoned professional to develop and deliver expert financial crime and onboarding training, supporting the growth of an exciting onboarding operation at a scaling fintech.
  • You will work closely with the Onboarding Management team and stakeholders across Mettle and NatWest Boxed to identify, assess, and deliver targeted and strategic learning to new and experienced Financial Crime Onboarding Analysts.
  • Expect exposure to stakeholders across different domains including risk, product, and operational readiness.
  • This role is available for a period of 12 months, offering a competitive salary of £75,000 per annum, depending on experience and qualifications.
Key Responsibilities

As a Senior Onboarding Training Analyst, you will lead training initiatives within Onboarding at Mettle, leveraging your financial crime expertise to analyse team challenges and drive excellence. You will collaborate with the management team and Onboarding Lead to identify skill gaps and deliver high-impact training.

You will:

  • Engage with colleagues and stakeholders, building strong relationships across the business.
  • Support Onboarding Managers with maintaining best practices guides and delivering standard operating procedure (SOP) changes.
  • Support project delivery and control enhancements as a financial crime subject matter expert, leading on changes related to training.


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