Payroll Onboarding Consultant

2 months ago

Manchester, United Kingdom BrightHR Full time

Payroll Onboarding Consultant



Job Purpose



Your new role as a Payroll Onboarding Consultant will see that you take on the responsibility of ensuring our payroll customers have a seamless transition from their current payroll provider, when going live with BrightHR Payroll. You will be their dedicated point of contact throughout the process, aiding them when required and providing excellent customer service throughout. You will ideally need to have had some previous exposure to payroll, however someone with an Onboarding background in other Finance related roles, could also be a good fit for the role. You will have a keen eye for detail, and have the drive to simplify the Onboarding and welcome process wherever possible for our clients.



Job Overview



  • To effectively plan and execute customer onboarding projects for payroll in a timely manner.
  • Take a trusted and documented approach to appropriate balancing of all Payroll onboarding data such as static data, cumulative year to date balances and comparisons to previous Full Payment Submission files.
  • To explain the onboarding process to the customer through regular project sessions and timely update meetings.
  • To ensure that data migration documents are completed correctly and thoroughly checked during the gathering and loading processes.
  • To assist with processing of parallel runs and ensuring all run results balance with the new customers previous payroll provider.
  • To manage a portfolio of projects at the same time, organising your time to prioritise based on customer and business need.
  • To always maintain customer confidentiality.
  • To educate and guide the customer on both service and system features, remaining clear and concise, always demonstrating excellent customer service.
  • Ensuring that the BrightHR Payroll onboarding SLA is adhered to at all times.
  • Managing customers to supply all data to the Onboarding Team in a timely fashion, in order to meet the agreed go live date.
  • Meeting all Key Performance Indicators that are set, and documenting all key reasons for project slippage with transparency of reasons and any additional cost implications.



What you will bring to the team



  • Previous customer onboarding experience within a Payroll or Finance related role, with demonstrable experience of Onboarding principles such as data loads, reconciliation, parallel runs and go live authority (desirable).
  • An awareness of UK payroll legislation and tax regulations (essential).
  • Previous experience in SaaS platforms and, ideally, an awareness of HR and Payroll systems and how they work (desirable).
  • Light-touch project management skills.
  • Excellent written and verbal communication skills.
  • Proven experience in building and maintaining positive client relationships.
  • The ability to work in a fast-paced environment.
  • The ability to become a brand ambassador for BrightHR and its sister companies.



About the Company



We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.



We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally. We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.

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