Customer Service Expert
2 weeks ago
We are seeking an experienced and skilled Customer Service Expert to join our team at learndirect. This is an exciting opportunity for you to work with a leading online learning provider, empowering individuals to reach their career goals.
About the Role:This customer-facing position involves providing exceptional support to learners, ensuring they have every possible assistance to complete their courses successfully. As a key ambassador of the business, you will be responsible for maintaining excellent working relationships with all departments, customers, and external suppliers.
Main Responsibilities:- Provide first-line support for learners requesting assistance or guidance with their studies.
- Liaise with other relevant departments to resolve queries, including finance and sales.
- Offer proactive solutions to improve the customer journey and provide 1st-class customer service regarding general enquiries.
- Manage customer issues efficiently, resolving them where necessary, and achieving set objectives and productivity targets.
- Respond to learner inquiries within agreed Service Level Agreements (SLAs).
- Develop and maintain excellent working relationships with all stakeholders.
To succeed in this role, you will need:
- A broad understanding of computer systems, applications, and operating systems.
- Financial acuity and achievement-driven mindset.
- Ability to handle confidentiality and demonstrate tact and diplomacy when dealing with diverse personalities.
- Willingness to participate in additional training to enhance skills and performance.
- Excellent communication and interpersonal skills, with the ability to present well at various levels.
In return for your expertise and dedication, we offer:
- An estimated salary range of £22,500 - £23,000 per annum.
- A comprehensive company pension scheme.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
learndirect is a leading online learning provider, empowering individuals to achieve their career aspirations through education. Our mission is to make high-quality learning accessible to everyone, regardless of background or location.
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