Customer Service Delivery Expert

6 days ago


Bournemouth, Bournemouth, United Kingdom Tesco Full time

About the Role

As a Customer Service Delivery Expert at Tesco, you will be responsible for delivering exceptional customer experiences across various locations. Your primary role will be to ensure timely and efficient delivery of products to customers, while also providing top-notch customer service.

Salary and Benefits

We offer a competitive salary starting from £12.92 per hour, with opportunities for pay increases based on location and performance. Additionally, you will receive 20 days of holiday leave plus a personal day, rising to 22 days after 12 months, along with Bank Holidays off. You will also have access to free wellbeing services, life cover, and an award-winning pension scheme with matching contributions up to 7.5%. Furthermore, you can choose from a range of benefits, including discounts, shares, and cycle-to-work schemes.

Key Responsibilities

  • Ensure vans and trays are clean and organized.
  • Leave the backyard clean and tidy, and pick up litter as needed.
  • Participate in the tray wash process.
  • Loading vans according to requirements and checking roadworthiness.
  • Talk to customers about order changes, substitutions, and refunds.
  • Taking care of products and deliveries as if they were your own.
  • Explain substitution policies to customers.
  • Deliver products during designated time slots.
  • Notify customers before arrival if early, and inform stores if running late.

Requirements

  • Built relationships with colleagues to foster team spirit.
  • Welcome and interact warmly with customers and colleagues.
  • Act quickly in response to changing customer needs.
  • Energetic and driven to deliver beyond expectations.
  • Share ideas with managers and colleagues on store improvements.
  • Hold a valid UK/EU/EEA driving license (full or automatic) for at least 12 months with no more than 3 penalty points.

What's in It for You

  • Opportunity to work flexible hours from day one.
  • 10% discount at all Tesco stores and 15% discount on payday weekends.
  • Access to colleague networks and support resources.
  • Award-winning pension scheme and life cover.
  • Benefits tailored to your needs, including cycle-to-work schemes.
  • Uniform provided and supportive policies for all life moments.


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