Hospitality Team Member

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Genting Casinos Full time

We are seeking a skilled Hospitality Team Member to join our team at Genting Casinos, where you will be responsible for delivering exceptional customer service and contributing to the success of our bars and restaurants.

As a Hospitality Team Member, you will be the face of our company, interacting with customers, handling their queries, and ensuring their satisfaction. You will work closely with other team members to maintain a high standard of service, adhering to our health and safety protocols, and upholding our company's values.

Key responsibilities include:

  • Providing excellent customer service, ensuring customers have an enjoyable experience and return to our venues.
  • Working collaboratively as part of a team to achieve business objectives and improve customer satisfaction.
  • Operating tills, handling cash, and maintaining accurate records.
  • Preparing and serving food and drinks, maintaining a high standard of presentation.
  • Clearing tables, washing, and storing cutlery and glassware, ensuring cleanliness and hygiene standards.
  • Adapting to various shifts, including evenings, weekends, and bank holidays.

In return for your hard work and dedication, we offer a competitive salary of £11.48 per hour, plus tips, and a range of benefits, including:

A comprehensive benefits package that includes:

  • Discounts at popular retailers, restaurants, and leisure venues.
  • A pension scheme and life assurance.
  • Access to a private GP helpline and confidential employee assistance programme.
  • 20% discounted gym membership and mental health support.
  • Family-friendly and wellbeing policies.

We also offer flexible benefits that allow you to choose the best package for your personal needs, including:

  • Health Cash Plan.
  • Critical illness cover.
  • Dental insurance.
  • Travel insurance.
  • Health Screening.

At Genting Casinos, we pride ourselves on delivering outstanding service to our customers, and we are passionate about providing our colleagues with opportunities for growth and development. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity to join our team.



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