Customer Service Administrator

3 weeks ago


Dudley, Dudley, United Kingdom Wales Medicines Strategy Group Full time
About the Job

As a Reception and Administration Assistant, you will play a vital role in supporting the Undergraduate Centre's operations at Russells Hall Hospital. Your primary responsibilities will include providing exceptional customer service, administrative support, and reception duties in a fast-paced environment.

We are looking for an individual who possesses excellent communication skills, a professional demeanor, and the ability to work effectively as part of a team. Experience working in a busy reception or office environment is essential, along with a strong IT background, particularly with Microsoft Office and Teams.

Main Responsibilities
  1. Provide front-line customer service in person, by phone, or via email.
  2. Referring telephone callers to the right team members and directing visitors to the appropriate areas/staff.
  3. Offering administration support for medical educational programs to ensure the smooth operation of the Undergraduate Centre.
Requirements and Benefits
  • Educated to GCSE level (Grade C/Level 4 or above) or equivalent.
  • Experience working in a busy reception or office environment.
  • A strong IT background, particularly with Microsoft Office and Teams.

The estimated salary for this role is around £23,615 per annum, pro rata for a 25-hour week. Additionally, you will have access to training opportunities to enhance your skills and knowledge, ensuring you remain up-to-date with the latest developments in your field.



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