Field Care Operations Manager

7 days ago


Croydon, Greater London, United Kingdom Home Instead Full time

**Job Description**

As a Field Care Supervisor at Home Instead, you will be responsible for leading our team of Care Professionals in delivering exceptional care services to our clients. This role requires a strong passion for caring, excellent communication skills, and the ability to build positive relationships with clients, families, and professionals.

**Key Responsibilities**

- Lead and support a team of Care Professionals

- Conduct staff supervisions and client QA's

- Create, update, and audit client care plans

- Assist with digital care planning

- Maintain accurate client and Care Professional records

- Conduct client and Care Professional introductions

- Build and maintain positive relationships with clients, families, and professionals

- Carry out client reviews and actions accordingly

- Support and mentor Care Professionals

- Provide support to the Client Experience team

- Maintain regular contact with clients and Care Professionals

**Requirements**

- Level 3 NVQ in Health and Social Care or equivalent

- Experience in the care sector delivering personal care services

- Experience working with MAR sheets and medication in a supervisory role

- Passion for delivering high-quality care and helping clients live independently

- Good communication skills and ability to build rapport quickly

- Must be confident using care management technology

- Full driving license and means of transport if required

**Salary and Benefits**

- Competitive salary: £25,000 - £30,000 per annum

- Opportunities for professional growth and development

- Collaborative and supportive work environment

- Comprehensive training and induction program

**Location**

This role is based in [insert location]. You must have a full driving license and means of transport if required within the territory to visit clients.



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