Customer Service Ambassador

7 days ago


Kingston upon Thames, Greater London, United Kingdom German Doner Kebab Full time

Overview

GDK is a leading restaurant brand that offers exceptional food quality, outstanding guest care, and an unforgettable experience for our guests. With over 90 restaurants worldwide, we pride ourselves on being a market leader in the Casual Dining sector.

About the Role

We are seeking a Front of House Team Member to join our team at our Eden Street location in Kingston Upon Thames. As a Front of House Team Member, you will be the driving force behind delivering exceptional guest experiences, maintaining high standards of cleanliness, and ensuring every guest leaves the restaurant satisfied and eager to return.

Your Key Responsibilities

  • Support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service.
  • Maintain a clean and sanitary environment, adhering to GDK's high standards.
  • Process guest orders through the POS system, ensuring accuracy and efficiency.
  • Deliver orders to the kitchen and assist in preparing and packing food and beverages.
  • Promote additional food items to complement the guest experience and increase sales.
  • Process sales, provide guests with receipts, and deliver food.
  • Greets every guest in a genuine and warm manner.
  • Answer the telephone and deal with inquiries.
  • Assemble and package orders to brand standard.
  • Keep all guest areas clean, sanitary, and tidy.

About You

  • You have excellent communication skills, enabling you to speak clearly and listen attentively to guests and other team members.
  • You maintain a clean and smart appearance at all times.
  • You display a positive and enthusiastic approach to all tasks.
  • You exhibit a cheerful and helpful attitude, providing excellent guest care.
  • You adapt to changing business volume levels with a sense of urgency.
  • You can demonstrate a complete understanding of the menu and allergens.
  • You can follow instructions to achieve brand standards (The GDK way).
  • You can fill in daily paperwork in line with GDK standards.
  • You maintain the ability to be cross-trained in all areas of the kitchen and front counter.

Benefits

Working for GDK, we offer a full career pathway and support you with fantastic progression opportunities. Our teams are passionate about delivering exceptional guest experiences and sharing in our success.

Salary Range: £8.91 - £10.50 per hour (dependent on experience)



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