Customer Service Ambassador

3 weeks ago


Leeds, Leeds, United Kingdom Valor Hospitality Europe Full time

About the Role

We are seeking a skilled Receptionist to join our team at Crowne Plaza Leeds. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome to our hotel.

Key Responsibilities

  • Deliver top-quality customer service to our guests
  • Work as part of a great team to achieve excellent service standards
  • Check guests in and out, process payments, and provide information about hotel facilities and services
  • Maximise revenue through upselling and room sales
  • Be administration and technology savvy, with a good knowledge of hotel systems
  • Be available to work when the team and customer needs you

What We Offer

As a Receptionist at Crowne Plaza Leeds, you will have the opportunity to work in a dynamic and fast-paced environment, with a range of benefits and opportunities for development. We offer a competitive salary, plus benefits, and a chance to work with a leading hospitality company.

About Us

Valor Hospitality Europe is a trusted, multiple award-winning, and full-service international hospitality company operating in the US, UK, Europe, Africa, Asia, and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors, and developers as an innovative and trusted partner to drive revenue and increase profits.

Hotel Description

Crowne Plaza Leeds is a sleek, urban hideout nestled directly in the heart of the city, offering 7 event spaces and accommodating up to 200 guests in its conference centre. Fitness and wellness facilities ensure guests can maintain their routine and unwind after business.



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