IT Support Team Lead
1 month ago
We are seeking a highly skilled IT Support Team Lead to oversee the delivery of a quality technical support service to staff. The successful candidate will manage the day-to-day operations of the global Help Desk, ensuring a consistent high level of service.
Key Responsibilities:- Manage and provide all levels of IT technical support, including user admin tasks and setting up new office kit at new office locations.
- Liaise with stakeholders in the business and build positive working relationships with operational leads and office managers.
- Assist in managing, motivating, and developing members of the Global IT Support team.
- Develop and enforce technical standards, systems, policies, and procedures.
- Monitor support calls, identify trends, and gaps, and take appropriate steps to improve service delivery.
Requirements:
- 3+ years' experience in a similar role, supporting 6000+ staff.
- Experience of call allocations and prioritization.
- Experience of developing IT processes, workflows, and automation.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a global team and contribute to the success of the business.
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