Guest Services Associate
1 week ago
Join our team as a Guest Services Associate and contribute to the success of Cineworld Cinemas Ltd. As a key member of our front of house team, you will provide an exceptional experience for our guests, handle customer queries, and assist with day-to-day operations.
Job Overview:
We are offering a permanent role with a guaranteed minimum of 8 hours per week. The salary range is £11,000 - £13,500 per annum (pro rata), depending on your experience and qualifications.
Main Responsibilities:
Deliver exceptional customer service, answering queries and resolving issues promptly and professionally.
Manage front of house operations, ensuring accurate ticket verification, and maintaining a clean and safe environment.
Process transactions, promote membership, and highlight benefits and rewards to increase sales and customer satisfaction.
Monitor screens for piracy, ensure accurate identification procedures, and respond promptly to guest complaints or queries.
Collaborate with colleagues and management to achieve team goals and objectives.
Requirements:
- Excellent communication and interpersonal skills.
- Able to work effectively under pressure and adapt to changing circumstances.
- Passionate about delivering exceptional customer service.
About Us:
Cineworld Cinemas Ltd is a leading entertainment provider dedicated to creating unforgettable experiences for our guests. We value diversity and promote equality of opportunity, striving to be a dynamic and inclusive employer.
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