Customer Experience Specialist

5 days ago


Kingston upon Thames, Greater London, United Kingdom Astrid & Miyu Full time
About Our Brand

We're a dynamic and innovative jewellery company that's redefining the industry.

As a Customer Experience Specialist at Astrid & Miyu, you'll be part of a vibrant team that shares our passion for delivering exceptional experiences.

We're driven by our core values:

Grow Together: We collaborate and support each other to achieve our goals.

Celebrate Each Other: We recognize and reward individual achievements and contributions.

Break All Boundaries: We innovate and experiment to stay ahead of the curve.

Our Job Vision

To provide a premium product styling experience that leaves a lasting impression on our customers.

Key Performance Indicators
  • You will consistently meet our performance metrics: Customer Satisfaction, Sales Growth, and Team Engagement.
  • Developing in-depth knowledge of our products and services, creating personalized experiences for our customers, leading our team to deliver exceptional results.
  • Building strong relationships with customers, providing expert advice and guidance on styling with empathy and understanding, making meaningful connections with them.
  • Delivering outstanding results, pushing boundaries to exceed expectations, and striving for excellence in everything we do.
  • Collaborating with the team to achieve our shared goals, living by our core values and mission.
  • Fostering brand loyalty by promoting our CRM scheme and engaging with our local community.
  • Demonstrating expertise in materials, styles, and product benefits, and embracing lifelong learning.
What We Provide
  • £13.15 per hour commission, plus bonuses for meeting sales targets.
  • The opportunity to be part of a rapidly growing business that's making a real difference in people's lives.
  • A supportive and inclusive team that encourages growth and development.
  • Opportunities to progress, learn, and take on new challenges.
  • Autonomy to be yourself and bring your unique skills to the table.
  • Product Allowance, Friends & Family Discount, and regular team celebrations.
  • Personal Financial Coaching to help you achieve your financial goals.


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