Architect :: ServiceNow Solutions
1 day ago
**Transformative ServiceNow Implementations**
We're seeking a talented ServiceNow Industry Architect to join our team and help drive business value and solution architecture for our clients. As an Industry Architect, you will play a crucial role in defining the business value and solution architecture that meets our clients' needs.
**Your Key Responsibilities Will Include:**
- Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations.
- Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices with a strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow.
- Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture, and technical leadership in the configuration, customization, and implementation of ServiceNow Industry Solutions.
- Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients.
**What We're Looking For:**
We're looking for a seasoned professional with a strong understanding of service management and customer service processes, as well as experience with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM) or IT Service Management (ITSM). Strong problem-solving skills, a consultative mindset, and the ability to communicate technical concepts to non-technical audiences are essential. Competitive certifications like Salesforce certifications or ServiceNow certifications are highly preferred.
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