ServiceNow Platform Architect

4 weeks ago


StainesuponThames, Surrey, United Kingdom Servicenow Full time
Job Description

As a Platform Architect for Customer & Industry Workflows at ServiceNow, you will be responsible for guiding clients through the implementation of our Customer Service Management (CSM) and Industry Vertical solutions. You will possess deep expertise in one or more of our capabilities built on Customer Workflows, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.

Key Responsibilities:

  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and Industry Vertical implementations.
  • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
  • Be able to perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities.
  • Mentor and guide developers and consultants on best practices in technical design and field service management workflows.

Pre-Sales Support:

  • Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Customer Workflows.
  • Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.

Product Collaboration:

  • Engage with ServiceNow product teams to provide feedback and insights on Customer Workflow features, capabilities, and best practices.

This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.



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