Industry Solutions Architect

4 weeks ago


StainesuponThames, Surrey, United Kingdom ServiceNow Full time

Job Title: Industry Solutions Architect

Job Summary:

We are seeking an experienced Industry Solutions Architect to join our team at ServiceNow. As an Industry Solutions Architect, you will play a crucial role in defining the business value and solution architecture that meet our clients' needs.

Key Responsibilities:

  • Consult and advise senior VP+ stakeholders to understand their short-term and long-term goals and challenges.
  • Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices.
  • Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results.
  • Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively.

Requirements:

  • Proven experience as a Presales Architect, Solution Architect, or Consultant in competitive solutions such as Salesforce Service Cloud.
  • Knowledge and track record of delivering transformative solutions in the Telecommunications space.
  • Familiarity with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM) or IT Service Management (ITSM).

About Us:

ServiceNow is an Equal Employment Opportunity Employer. We lead with flexibility and trust in our distributed world of work.



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