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Service Team Lead

2 months ago

Rotherham, Rotherham, United Kingdom Octane Recruitment Full time
Job Description

Job Title: Service Supervisor

Job Summary:

We are seeking an experienced Service Supervisor to join our team at Octane Recruitment. As a Service Supervisor, you will be responsible for leading a team of Aftersales Advisors and ensuring that we deliver the best customer experience.

Key Responsibilities:

  • Ensure that the team is organized and prepared for arriving customer appointments.
  • Act as a point of escalation for customer issues as required.
  • Drive and deliver strong retail service.
  • Lead a team of Aftersales Advisors, including providing training and coaching, identifying learning and development opportunities, and completing regular 1-2-1s.
  • Support the Service Centre in the absence of the Service Manager, if required.
  • Weekly checking of a sample of job cards completed by Technicians, including accurate technician write-up, invoice accuracy, and set up correct labour times.
  • Support the Aftersales Advisors and the Service Manager with reducing costs.
  • Manage loan vehicles as Service Supervisor.
  • Maintain accurate records of customer contact using the complaints system and manage outstanding issues that require resolution in line with the Company's customer complaints procedure.
  • Escalate customer concerns where required.
  • Ensure that job cards are raised accurately with a full description entered for the required diagnosis/work.
  • Ensure that all customers receive regular, proactive, and accurate updates.

Requirements:

  • Previous motor trade experience.
  • A steady work history.
  • At least 2 years' experience working within the motor trade/car dealership as a Service Advisor or Service Supervisor.
  • Pinnacle or Kerridge experience is preferable but not essential.
  • A confident, friendly, and professional individual with a strong customer service background.