Customer Service Team Lead

3 weeks ago


Rotherham, Rotherham, United Kingdom B&M Retail Full time

About the Role

We are seeking a highly skilled Customer Service Manager to lead our team in College Street, Rotherham. As a key member of our store team, you will be responsible for ensuring the highest standards of service are provided for our customers.

Your Key Responsibilities

  • Drive your team to deliver personable, polite and prompt service in the checkout area
  • Act as a role model, displaying exceptional service to our customers
  • Be highly visible and approachable to customers and your colleagues
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  • Ensure compliance of company stock control procedures within the appropriate timelines
  • Ensure company property, cash and stock are secure at all times

About You

We are looking for enthusiastic, focused & driven team players with a passion for retail & delivering great service. Ideal candidates will have experience of managing a small to medium sized team, in a fast-paced retail environment.

What We Offer

  • Job stability and a clear path for your career progression and internal development
  • Amazing on the job training
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy
  • Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
  • Wellbeing support & guidance through our Employee Assistance Programme


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