Customer Service Team Lead

4 weeks ago


Rotherham, Rotherham, United Kingdom B&M Retail Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team in College Street, Rotherham. As a key member of our store team, you will be responsible for ensuring the highest standards of service are provided to our customers.

Your key responsibilities will include:

  • Driving your team to deliver exceptional customer service in the checkout area
  • Acting as a role model, demonstrating exceptional service to our customers
  • Coaching colleagues to ensure they possess the necessary skills and knowledge to deliver outstanding service
  • Ensuring compliance with company stock control procedures and maintaining the security of company property, cash, and stock
  • Playing a vital role in creating a fun and engaging store environment

About You

We are looking for an enthusiastic, focused, and driven individual with a passion for retail and delivering exceptional customer service. Ideal candidates will have:

  • Experience of managing a small to medium-sized team in a fast-paced retail environment
  • Strong numerical and problem-solving skills
  • A flexible approach and a 'can-do' attitude
  • The ability to think on their feet

What We Offer

As a valued member of our team, you can expect:

  • Job stability and opportunities for career progression and internal development
  • Excellent on-the-job training and development opportunities
  • 10% store discount across all B&M and Heron Foods stores, with regular double discount events
  • Access to our exclusive colleague benefits portal, including discounts for retailers and hospitality
  • Wellbeing support and guidance through our Employee Assistance Programme
  • A stable and permanent 40-hour contract

Why B&M?

We are a rapidly expanding business with a commitment to creating an inclusive and diverse environment for all colleagues. Join us and be part of an extraordinary journey with endless possibilities for your career.



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