Customer Support Specialist

7 days ago


Aylesford, Kent, United Kingdom DivalentineCalver Recruitment Full time
Customer Support Coordinator

We are seeking an experienced Customer Support Coordinator to join our team at DivalentineCalver Recruitment. The successful candidate will be responsible for ensuring customer requirements are satisfied throughout the Supply Chain process.

Main Responsibilities:
  • Manage the execution and administration of Sales Contracts.
  • Comply with internal rules and operating policies.
  • Improve workflow to reduce human error and increase accuracy in contract administration.
  • Book transportation to meet required delivery dates as per contractual terms.
  • Negotiate with logistical service providers to secure transportation at competitive prices.
  • Invoice orders aligned with Sales contracts and company compliances.
  • Prepare shipping documents, including export documentation.
  • Work with the operations team to ensure orders are dispatched on time for customer-requested delivery dates.
  • Record OTIF delivery information.
  • Act as the primary point of contact for customers placing orders.
  • Process urgent order requests.
  • Manage stock holdings.
  • Process sample orders and dispatch.
  • Manage customer MRPs when required.
  • Ensure accurate record-keeping in the Access system and update Control reports in line with shipping documents and final invoices.
  • Ensure contract executions align with company compliance.

Requirements:

  • GCSE standard minimum or Degree level education.
  • Excellent communication skills.
  • Ability to learn new CRM systems.
  • Excellent numeracy skills.
  • Self-starter with the ability to cope with a fast-moving environment.
  • Team player with a Food or FMCG background.


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