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Customer Service and Billing Specialist

2 months ago

Aylesford, Kent, United Kingdom KHR - Recruitment Specialists Full time

KHR - Recruitment Specialists is seeking a highly organized and detail-oriented Customer Service and Payments Administrator to join a dynamic and rapidly expanding company.

In this role, you will play a vital part in ensuring smooth billing operations and providing exceptional customer service. Your responsibilities will encompass a range of tasks, including generating invoices, managing data reports, and resolving customer inquiries.

Key Responsibilities:

  • Create and send invoices using bespoke systems and Microsoft Excel.
  • Generate comprehensive data reports utilizing Excel.
  • Communicate effectively with customers to address queries and provide timely solutions.
  • Monitor and respond to customer communications promptly and professionally.
  • Input and maintain accurate data records efficiently.
  • Provide support to the wider billing and customer service team.
  • Perform other general administrative tasks as required.

Ideal Candidate Profile:

  • Proficient in Microsoft Excel, including intermediate-level skills.
  • Excellent written and verbal communication abilities.
  • Proven experience in data entry roles.
  • Familiarity with Sage or Salesforce is advantageous but not mandatory.
  • Meticulous attention to detail with a strong ability to identify and rectify errors.
  • Solution-oriented mindset with a proactive approach.
  • Highly motivated and eager to learn new skills.

Benefits:

The company offers a competitive salary, comprehensive benefits package, and opportunities for professional growth.