Customer Service Supervisor

3 weeks ago


Aylesford, Kent, United Kingdom LKQ Euro Car Parts Full time
Job Title: Customer Service Supervisor

At LKQ Euro Car Parts, we're committed to delivering exceptional customer service and creating a positive experience for our customers. As a Customer Service Supervisor, you'll play a key role in leading our retail team to achieve this goal.

Key Responsibilities:
  • Lead and manage a team of retail colleagues to deliver excellent customer service and achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with the operations and sales teams to ensure seamless customer experience.
  • Ensure compliance with health and safety legislation and branch standards.
Requirements:
  • Proven experience in a customer-facing role, preferably in a retail or service industry.
  • Excellent communication and leadership skills.
  • Ability to analyze data and make informed decisions.
  • Flexibility to work in a fast-paced environment.
What We Offer:
  • Pension
  • 22 days annual leave
  • Hapi benefits retail discount
  • Staff discount
  • Genuine career progression
  • Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support


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