Customer Service Team Lead

3 weeks ago


Aylesford, Kent, United Kingdom LKQ Euro Car Parts Full time
Job Title: Customer Service Supervisor

At LKQ Euro Car Parts, we're committed to delivering exceptional customer service and creating a positive experience for our customers. As a Customer Service Supervisor, you'll play a key role in leading our retail team to achieve this goal.

Key Responsibilities:
  • Lead and manage a team of retail colleagues to deliver excellent customer service and achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with the operations and sales teams to ensure seamless customer interactions.
  • Ensure compliance with health and safety legislation and branch standards.
  • Deliver daily briefings to ensure all colleagues are working towards business goals and objectives.
Requirements:
  • Excellent communication and leadership skills.
  • Ability to develop and maintain customer relationships.
  • High levels of focus, energy, and drive.
  • Flexibility to adapt to changing priorities and tasks.
What We Offer:
  • Pension scheme.
  • 22 days annual leave.
  • Hapi benefits retail discount.
  • Staff discount.
  • Genuine career progression opportunities.
  • Access to a 24-hour Employee Assistance Programme.

LKQ Euro Car Parts is a leading distributor of car and LCV parts, with a commitment to innovation and customer satisfaction. If you're passionate about delivering exceptional customer service and leading a team to achieve business objectives, we'd love to hear from you.



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