Senior Director of Leisure Operations

6 days ago

Bournemouth, Bournemouth, United Kingdom Haven Full time

We are seeking a highly skilled and experienced Senior Director of Leisure Operations to lead our Activities & Leisure team.

Company Overview

Haven is part of the award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations across the UK.

About the Role

This is an exciting opportunity to join our leadership team as a Senior Director of Leisure Operations. As Head of Activities & Leisure, you will be responsible for delivering an exceptional experience for all guests, ensuring every visit to our park is memorable and enjoyable.

Salary

The salary for this role is competitive and negotiable based on experience, with a potential annual bonus of up to 25%. In addition to a generous salary, we offer a range of benefits, including free use of our leisure facilities, discounts on food and retail purchases, and access to training and development opportunities.

Job Description

As a Senior Director of Leisure Operations, you will be responsible for leading a large team to deliver an activities, entertainment, and retail experience that exceeds guest expectations. Your key responsibilities will include:

  • Providing visionary leadership to the Activities & Leisure team, setting clear goals and expectations, and motivating the team to achieve outstanding results.
  • Ensuring every guest has a great time with memories that last a lifetime, by interacting with guests, building trusted relationships, and addressing their needs and concerns.
  • Developing and executing strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
  • Recruiting, training, mentoring, and evaluating the team's performance, fostering a culture of collaboration, innovation, and professional development.
  • Continuously assessing departmental performance and implementing improvements, ensuring efficient processes and high-quality outcomes.
  • Collaborating with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience at a senior level within an activities and leisure industry, preferably in a similar role.
  • Strong leadership and management skills, with a proven ability to motivate and develop your team.
  • Excellent strategic planning and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Demonstrated track record of achieving departmental and organizational goals.
  • Knowledge of industry trends, regulations, and best practices.
  • Budgeting and financial management experience.
  • Strong organizational skills and attention to detail.
  • Confident decision maker with ability to exercise sound judgment and manage conflicting priorities when under pressure.

Benefits

In addition to a competitive salary and annual bonus, we offer a range of benefits, including:

  • Free use of our leisure facilities, including swimming pool.
  • Up to 50% discount off food on Park and 20% discount in our shops.
  • Opportunity to use our Corporate Box at the O2 Arena.
  • Fantastic discounts with many national brands and retailers.
  • 20% discount to you, your family, and friends across Haven and Warner Leisure Hotels.
  • Reward and recognition schemes.
  • Training and development opportunities, including fully funded qualifications.
  • Fantastic health, mind, and money support programme.
  • Enhanced family-friendly policies and pay (eligibility criteria applied).

What to Expect During the Recruitment Process

When invited to meet with us, the process may include 2-3 stages, including interview, site visit, and skills test, depending on the role.

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