Director of Leisure Operations
3 weeks ago
Lead a Team of Activities and Leisure Professionals
Haven is seeking a highly skilled and experienced leader to join our Senior Leadership Team as the Head of Activities and Leisure. As a key member of our team, you will be responsible for leading a large team of activities and leisure professionals to deliver an exceptional experience for our guests.
Key Responsibilities:
Leadership: Provide visionary leadership to the activities and leisure team, setting clear goals and expectations, and motivating the team to achieve outstanding results. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for success.
Guest Experience: Interact with guests, build trusted relationships with owners, and address both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily.
Strategic Planning: Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
Team Management: Recruit, train, mentor, and evaluate your team's performance, fostering a culture of collaboration, innovation, and professional development.
Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.
Stakeholder Engagement: Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.
Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
What's in it for you?
- Free use of our leisure facilities, including swimming pool
- Up to 50% discount off food on park and 20% discount in our shops
- Opportunity to use our corporate box at the O2 Arena
- Fantastic discounts with many national brands and retailers
- 20% discount to you, your family, and friends across Haven and Warner Leisure Hotels
- Reward and recognition schemes
- Training and development opportunities, including fully funded qualifications
- Fantastic health, mind, and money support program
- Enhanced family-friendly policies and pay*
Salary: Highly competitive + up to 25% annual bonus
Experience and Qualifications:
- Previous experience at a senior level within an activities and leisure industry
- Strong leadership and management skills, with a proven ability to motivate and develop your team
- Excellent strategic planning and problem-solving abilities
- Exceptional communication and interpersonal skills
- Demonstrated track record of achieving departmental and organizational goals
- Knowledge of industry trends, regulations, and best practices
- Budgeting and financial management experience
- Strong organizational skills and attention to detail
Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.
What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.
This opportunity requires the successful candidate to undergo and satisfactorily complete an Enhanced DBS check prior to starting work.
We aim to offer flexibility where we can, with our Heads of Departments working hours usually 45 hours per week over 5 days and likely to include evenings and weekends.
What can you expect during the recruitment process?
When invited to meet with us, the process may include 2-3 stages, including interview, site visit, and skills test, depending on the role.
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