Customer Service Representative
4 weeks ago
We are seeking a skilled and dedicated Customer Advisor to join our team at Peaks & Plains Housing Trust. As a Customer Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide high-quality customer service to clients, responding to their queries and concerns in a timely and professional manner.
- Work closely with colleagues to resolve customer issues and improve overall customer satisfaction.
- Develop and maintain a thorough understanding of our services and products, ensuring accurate information is provided to clients.
- Contribute to the development and implementation of customer service strategies and initiatives.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proven experience in a customer-facing role, with a strong track record of providing exceptional customer service.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong problem-solving skills, with the ability to think critically and creatively.
Working Hours:
The successful candidate will work 23 hours per week, with a flexible schedule that includes Monday 11:45-14:45, Tuesday and Wednesday 11:45-14:30, and Thursday and Friday full days either 8:30am-16:30 or 9am-17:00 with 45 minutes lunch.
Closing Date: Monday 28th October 2024
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