Reception and Administrative Support Officer

4 weeks ago


Leicester, Leicester, United Kingdom PA Housing Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Reception and Administrative Support Officer. As a key member of our team, you will be responsible for providing exceptional customer service, managing the reception area, and supporting the day-to-day activities of the team.

Key Responsibilities
  • Provide first-class customer service to visitors, customers, and colleagues, ensuring a welcoming and professional environment.
  • Manage the reception area, including maintaining the visitor log, handling incoming and outgoing post, and performing other administrative tasks as required.
  • Deal with customer inquiries and issues in a friendly, efficient, and calm manner, ensuring accurate and up-to-date records are kept on our housing management systems.
  • Support the team with administrative tasks, including data entry, filing, and other duties as advised by the Facilities Manager.
Requirements
  • Experience in a customer-facing role, preferably in a similar environment.
  • Excellent customer service skills, with the ability to work in a fast-paced environment.
  • Intermediate IT skills, including proficiency in Microsoft Office and housing management systems.
  • Knowledge of social housing and the ability to work with sensitive information.
What We Offer

We offer a competitive salary, a comprehensive benefits package, and the opportunity to work in a dynamic and supportive team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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