Medical Office Coordinator

2 months ago


Newbury, West Berkshire, United Kingdom Downland Practice Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Medical Receptionist at Downland Practice.

Key Responsibilities

  • Provide exceptional patient care and support to our patients and clinical team
  • Manage patient appointments, including booking and rescheduling
  • Answer patient calls and respond to online queries in a timely and professional manner
  • Coordinate patient care for chronic health conditions
  • Provide administrative support to our clinical team, including data entry and record-keeping

Person Specification

Essential Criteria

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and typing speed of 35 WPM
  • Experience working in a customer-facing role
  • Good time management and organizational skills
  • Desire to work in a healthcare setting and support patients and clinical teams
  • Reliable transportation (as public transportation is limited in the area)

Desirable Criteria

  • Experience working in a healthcare setting, particularly in a GP surgery
  • Medical receptionist or care coordinator experience with knowledge of clinical systems, such as Emis Web


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