Medical Office Coordinator

1 month ago


Newbury, West Berkshire, United Kingdom Downland Practice Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Medical Receptionist at Downland Practice.

Key Responsibilities

  • Provide exceptional patient service, responding to queries and concerns in a timely and professional manner.
  • Coordinate appointments, manage patient records, and maintain accurate administrative systems.
  • Support the clinical team with administrative tasks, ensuring seamless day-to-day operations.
  • Develop strong relationships with patients, colleagues, and external partners, promoting a positive and inclusive work environment.
  • Stay up-to-date with changing policies, procedures, and technology, applying new skills and knowledge to improve services.

Person Specification

Essential Criteria

  • Proven experience in a customer-facing role, with excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Basic IT skills, including proficiency in Microsoft Office and ability to learn new systems quickly.
  • Flexibility and willingness to adapt to changing circumstances, with a positive attitude and sense of humor.

Desirable Criteria

  • Previous experience in a healthcare setting, with knowledge of medical terminology and procedures.
  • Experience with clinical systems, such as Emis Web, or willingness to learn.


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