Medical Office Coordinator
1 month ago
Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Medical Receptionist at Downland Practice.
Key Responsibilities
- Provide exceptional patient service, responding to queries and concerns in a timely and professional manner.
- Coordinate appointments, manage patient records, and maintain accurate administrative systems.
- Support the clinical team with administrative tasks, ensuring seamless day-to-day operations.
- Develop strong relationships with patients, colleagues, and external partners, promoting a positive and inclusive work environment.
- Stay up-to-date with changing policies, procedures, and technology, applying new skills and knowledge to improve services.
Person Specification
Essential Criteria
- Proven experience in a customer-facing role, with excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong organizational and time management skills, with attention to detail and accuracy.
- Basic IT skills, including proficiency in Microsoft Office and ability to learn new systems quickly.
- Flexibility and willingness to adapt to changing circumstances, with a positive attitude and sense of humor.
Desirable Criteria
- Previous experience in a healthcare setting, with knowledge of medical terminology and procedures.
- Experience with clinical systems, such as Emis Web, or willingness to learn.
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