Customer Service Representative
4 days ago
Looking for a Customer Service Representative to join our vibrant service bookings team in Ipswich. The role involves dealing with a variety of enquiries across our Ford, Peugeot, Citroen, Kia dealerships, along with our new Omoda Franchise.
Main Responsibilities include:
- Handling both inbound and outbound calls with professionalism and efficiency.
- Utilising various applications to accurately quote for servicing, repairs etc. and to highlight any future work, including any outstanding recalls.
- Discussing and promoting any additional upsells that are applicable, including service packages.
- Resolving customer inquiries and issues promptly, ensuring a positive experience.
- Arranging bookings for servicing, MOTs, and repairs accurately within our booking system, including loan cars, collection and delivery service where applicable.
- Carrying out various outbound tasks, including service reminders, vehicle health check re-inspections and customer satisfaction calls.
- Maintaining accurate customer records, observing GDPR guidelines.
- Dealing with live chat enquiries and online enquiries via various manufacturer portals.
- Carrying out customer satisfaction phone calls to ensure the service received is to the highest standards.
Key Skills Required:
- Excellent communication skills, both verbal and written.
- Natural empathy, as you may be handling contacts from customers in difficult situations, enabling rapport building.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and work to deadlines and targets.
- Able to work well individually and as part of a team environment to complete tasks.
- A positive attitude and a customer-centric approach.
We offer a competitive salary of £25,765.59 p.a basic wage (42.5-hour working week), along with a motivational bonus scheme which means an achievable OTE of between £28,000 - £30,000 p/a.
- On-site staff parking
- Company pension scheme
- Cycle to work scheme
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