Truck Customer Service Representative
1 week ago
Motus Truck & Van - Mercedes-Benz seeks a dedicated Truck Customer Service Representative to join their team. The ideal candidate will be responsible for raising truck inspections, managing inbound booking calls, and reacting to customer alerts.
Salary and Benefits:
The company offers a competitive salary of up to £33,995 per year, including a company bonus. Additional benefits include 30 days' holiday, auto-enrolment pension scheme, medical insurance, career development opportunities, and more.
Key Responsibilities:
* Raise Truck Inspections and add relevant defect work
* Manage inbound truck booking calls and exceed mystery shop criteria
* React to customer alert platform and contact customers regarding vehicle status
* Manage truck sales enquiries and allocate to sales executives
* Perform administration tasks to support the wider group and truck service departments
Requirements:
* Strong communication skills
* Ability to multitask and work under pressure
* Basic IT skills
Working Hours and Location:
This role is based in the UK and requires working Monday to Friday, 09:30am to 18:00pm.
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