Area Operations Manager
5 days ago
We are seeking a highly skilled and experienced Area Operations Manager to join our team at PDA Search & Selection Limited. As a key member of our operations team, you will be responsible for driving operational performance, delivering excellent service, and demonstrating continuous improvement in service delivery, process, and engagement with both colleagues and clients.
Key Responsibilities- Operational Management: Manage day-to-day operations in the client account, including overseeing the cleaning and covering of sites.
- Holiday Planning: Hold area holiday planner and ensure cover is in place for all planned absences.
- Audit Management: Create, maintain, and update audit schedules, conduct audits on sites to ensure compliance with cleaning standards, and create and implement action plans required following audit failures or site escalations.
- Additional Works: Plan and complete all additional works requested by sites within agreed timescales and to budget agreed.
- Team Management: Communicate standards and KPIs clearly to the team, conduct monthly site visits to check on service performance, support staff needs, and client liaison on all sites, and recruit, select, and develop a team to cover and clean sites effectively.
- Business Support: Provide support for business needs and adjoining accounts as directed by the Operations Manager.
- Training and Compliance: Ensure all colleague training is up to date, including inductions, refresher training, machinery, and toolbox talks, and ensure all site compliance documents are up to date and completed where appropriate.
- Risk Management: Ensure all risks, hazards, and incidents are reported, investigated, and any remedial actions completed.
- Experience: Multi-site cleaning management experience, ideally experience with mobile cleaning and retail environments.
- Flexibility: Strong degree of flexibility with regards to travel.
- Auditing: Strong auditing experience.
- Driving License: Full UK driving license.
- Commercial Focus: Highly operational with a commercial focus.
- Results-Oriented: Results-focused with the ability to hit KPIs.
- Travel Requirements: Happy with overnight stays where required.
- Leadership: Ability to manage direct reports, ensuring cleaning standards are met.
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