Customer Service Representative

2 months ago

Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member at SPAR, Walsall Manor Hospital store. As a key member of our retail team, you will play a vital role in delivering exceptional customer service, supporting store operations, and contributing to the success of our business.

Key Responsibilities:

  • Customer Service:
    • Greet customers in a friendly and welcoming manner.
    • Answer customer inquiries about products and services, and assist customers in finding the items they need.
    • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
    • Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.
  • Store Operations:
    • Work stock, check deliveries, stock shelves, maintain a clean and organized sales floor, and rotate stock to ensure freshness and timely expiration dates.
    • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.

Requirements:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follow instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy is desirable.
  • Keen and enthusiastic approach to working both in a team and independently.
  • Previous cash handling experience is preferred but not essential.

What We Offer:

  • Excellent benefits package, including holiday, maternity and paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding training and development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced convenience store.
  • Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
  • Paid breaks.
  • Free tea and coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and rotas via HR/Payroll portal.
  • Wellbeing support, including access to emotional support, counselling, legal, and financial advice.
  • Company pension scheme.
  • NEST pension scheme.
  • Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
  • Extra holidays - purchase scheme.
  • Cycle to work - bicycle purchase scheme.
  • Long service awards.

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