Electoral Support Specialist
6 days ago
Civica UK Ltd is seeking a highly skilled Electoral Support Specialist to join our team. As a key member of our electoral services team, you will be responsible for providing exceptional customer service to our clients, ensuring that all queries are dealt with in a timely and efficient manner.
Key Responsibilities- Customer Service: Act as the first point of contact for customers, providing a high level of service and ensuring that all queries are resolved promptly.
- Incident Management: Log and answer incidents and queries received by customers, ensuring that all issues are resolved within the agreed service level agreement.
- Communication: Maintain good communication lines with customers, keeping them updated on the status of their support case.
- Reporting: Identify key themes or topics reported to the support desk and provide feedback to the Support Manager.
- Experience: Experience of using electoral management software is highly desirable, as is experience in electoral administration and customer service.
- Skills: Excellent written and verbal communication skills, with a strong commitment to customer service excellence.
- Passion: A passion for problem-solving and a commitment to delivering exceptional customer service.
- Diversity and Inclusion: We are an inclusive and welcoming environment, where all employees feel valued and respected.
- Focus on Learning: We offer a range of opportunities for professional development and career growth.
- Giving Culture: We encourage our employees to give back to their communities, through our Days of Difference leave scheme.
- Flexible Work: We offer a flexible working environment, with the technology and tools to support remote working.
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Dudley, Dudley, United Kingdom Civica UK Ltd Full timeAbout the RoleCivica UK Ltd is seeking a highly skilled Electoral Support Specialist to join our team. As a key member of our electoral services team, you will be responsible for providing exceptional customer service to our clients, ensuring that all queries are dealt with in a timely and efficient manner.Key ResponsibilitiesCustomer Service: Act as the...
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Dudley, Dudley, United Kingdom Civica UK Ltd Full timeAbout the RoleCivica UK Ltd is seeking a highly skilled Electoral Support Specialist to join our team. As a key member of our electoral services team, you will be responsible for providing exceptional customer service to our clients, ensuring that all queries are dealt with in a timely and efficient manner.Key ResponsibilitiesCustomer Service: Act as the...
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