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Electoral Support Specialist

2 months ago

Dudley, Dudley, United Kingdom Civica UK Ltd Full time
About the Role

Civica UK Ltd is seeking a highly skilled Electoral Support Specialist to join our team. As a key member of our electoral services team, you will be responsible for providing exceptional customer service to our clients, ensuring that all queries are dealt with in a timely and efficient manner.

Key Responsibilities
  • Customer Service: Act as the first point of contact for customers, providing a high level of service and ensuring that all queries are resolved promptly.
  • Incident Management: Log and answer incidents and queries received by phone and email, ensuring that all issues are resolved within the agreed service level agreement.
  • Communication: Maintain good communication lines with customers, keeping them updated on the status of their support case.
  • Reporting: Identify key themes or topics reported to the support desk and provide feedback to the Support Manager.
Requirements
  • Experience: Experience of using electoral management software is highly desirable, as is experience in electoral administration and customer service.
  • Skills: Excellent written and verbal communication skills, with a strong commitment to customer service excellence.
  • Problem-Solving: A passion for problem-solving and a ability to work in a fast-paced environment.
What We Offer
  • Diversity and Inclusion: We are committed to creating an inclusive and welcoming environment for all our employees.
  • Learning and Development: We offer a range of opportunities for learning and development, to help you grow and achieve your career goals.
  • Giving Back: We encourage our employees to give back to their communities, through our Days of Difference leave scheme.
  • Flexible Working: We offer flexible working arrangements, to help you achieve a better work-life balance.