Customer Experience and Operations Specialist
4 weeks ago
{"h1": "Customer Service Representative - Xpress", "p": "We're Civica, a leading provider of software solutions for public services. Our Xpress Electoral Management Software supports electoral services teams across the UK. We're seeking a customer-focused individual to join our team as a Customer Service Representative - Xpress.
Key Responsibilities:
* Provide exceptional customer service to all customers via telephone and email
* Log and answer incidents and queries in a timely and efficient manner
* Facilitate updates to customer details on our Support System
* Ensure all queries are responded to within agreed Service Level Agreements
* Identify and escalate high-priority incidents to the Support Manager
* Maintain good communication lines with customers to keep them updated on the status of their support case
What We Offer:
* A dynamic and supportive work environment
* Opportunities for personal and professional growth and development
* Flexible work arrangements to suit your needs
* A competitive salary and benefits package
If you're passionate about delivering exceptional customer service and have a strong commitment to customer service excellence, we'd love to hear from you"}
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Customer Experience and Operations Specialist
3 weeks ago
Dudley, Dudley, United Kingdom Civica Full timeAbout UsWe're Civica, a leading provider of software solutions for public services. Our mission is to empower citizens and public bodies to deliver critical services effectively.Xpress is our electoral management software, designed to support electoral services teams in delivering successful elections across the UK. We're seeking a customer-focused...
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Customer Experience and Operations Specialist
4 weeks ago
Dudley, Dudley, United Kingdom Civica Full time{"h1": "Customer Service Representative - Xpress", "p": "We're Civica, a leading provider of software solutions for public services. Our Xpress Electoral Management Software supports electoral services teams across the UK. We're seeking a customer-focused individual to join our team as a Customer Service Representative - Xpress. Key Responsibilities: *...
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Customer Experience and Operations Specialist
4 weeks ago
Dudley, Dudley, United Kingdom Civica Full time{"h1": "Customer Service Representative - Xpress", "p": "We're Civica, a leading provider of software solutions for public services. Our Xpress Electoral Management Software supports electoral services teams across the UK. We're seeking a customer-focused individual to join our team as a Customer Service Representative - Xpress. Key Responsibilities: *...
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