Customer Experience and Operations Specialist

4 weeks ago


Dudley, Dudley, United Kingdom Civica Full time

{"h1": "Customer Service Representative - Xpress", "p": "We're Civica, a leading provider of software solutions for public services. Our Xpress Electoral Management Software supports electoral services teams across the UK. We're seeking a customer-focused individual to join our team as a Customer Service Representative - Xpress.

Key Responsibilities:

* Provide exceptional customer service to all customers via telephone and email
* Log and answer incidents and queries in a timely and efficient manner
* Facilitate updates to customer details on our Support System
* Ensure all queries are responded to within agreed Service Level Agreements
* Identify and escalate high-priority incidents to the Support Manager
* Maintain good communication lines with customers to keep them updated on the status of their support case

What We Offer:

* A dynamic and supportive work environment
* Opportunities for personal and professional growth and development
* Flexible work arrangements to suit your needs
* A competitive salary and benefits package

If you're passionate about delivering exceptional customer service and have a strong commitment to customer service excellence, we'd love to hear from you"}



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